Communications Detail Report
To view the Communications Detail Report visit the Communications page of the admin and click the open the detail panel for the communication you would like to analyze. Click the “View Full Report” button highlighted by the red arrow in the image below. Communications Detail Reports can also be accessed by selecting the “Outbound Communications Report” from the “Quick Reports” tab of the Reports...
Image Alignment in Engage Communications and Outlook
A few years ago, a very highly rated article appeared which finally confirmed what all suspected, but never said aloud: It’s not you, it’s Outlook. This article detailed the different ways Outlook would take reasonably formatted emails and mangle them in odd ways. I heartily recommend it for anyone using any email marketing tools. For Engage in particular, the handling of images is a key item. Often, Outlook will...
CQRC Engage May 2015 Release Notification
What’s New? Updates to Engage Advocate Subscriptions: What is the change? Beginning early Friday May, 22nd advocates who submit registration or engagement forms will have the option to opt-into receiving email communications. What action do I need to take? No action is necessary, opt in fields will automatically be added to all forms. After update is deployed, you will be able to edit or delete this new field using the standard...
Using Merge Fields in Engage Communications
The Engage communications editor allows clients to add merge fields to their communications to personalize their messages to advocates. To add a merge field to your communication, place your cursor where you would like to insert the customized text and click the “Insert Merge Field” button highlighted in the image below by the green arrow. When the “Choose Merge Field and Default Value” window appears, select...
Engage Advocate Subscription Scenarios
Scenarios: When a new advocate takes action or registers on Engage, the advocate will have status neverSubscribed = true if they do not select the emailOptIn field. The advocate profile for a new advocate created under this condition will look like this: At a later time, if the advocate selects the emailOptIn field when taking action, the advocate will become subscribed and the profile will be updated to: If an advocate has never...
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